Terms & Conditions

Third Party referrals

  • We accept referrals for DVA, NDIS, Work Cover, Insurance claims and Medicare Care Plans.

  • It is you and your GP’s responsibility to make sure your referral has been sent to us and are valid.

  • If we have not received your referral, you will be asked to pay up front and the responsibility to claim back will be yours. 

Medicare Referrals

  • Our senior physiotherapists offer Medicare rebates.

  • Please call us if you require a Bulk Billed appointment as not all of our physiotherapists offer this service.

  • It is you and your GP’s responsibility to make sure a Care Plan has been sent to us, entitling you to receive treatment under this government arrangement.   

  • If we have not received the Care Plan, you will be asked to pay up front and the responsibility to claim for Medicare will be yours. 

  • You are eligible to receive 5 (Five) Medicare Funded treatments in a Calendar Year for allied health.

  • You must inform us if you have received treatment or been referred for anther allied health service under a Medicare plan, as it will affect how many appointments Medicare will cover, and cause rejection of your claim.  

  • If for any reason your claim is rejected by Medicare, payment for the account becomes your responsibility.

Cancellations

Authority to Obtain Information

  • By attending your appointment, you consent for the physiotherapist to collect all necessary personal and medical information that may be relevant to providing a quality service. I am aware that any information withheld could affect my ability to participate and may result in injury.

  • I consent to my treatment notes being shared between all Sports Med NQ and Core Movement NQ Clinics for continuity of my care.

  • I agree to accept full financial responsibility for all of my treatment/services rendered.

  • I consent to my physiotherapist and/or exercise physiologist contacting my GP to share information relevant to my injury and treatment.

Communicable Diseases

  • If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class or appointment. This is for the safety and well-being of all our clients, staff and customers.

Personal Agreement

  • Core Movement NQ does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Core Movement NQ staff member.

  • Core Movement NQ does not offer childcare services. Mother’s who attend the Pre and Post Natal class are welcome to bring their child along to class.

Class Bookings, Attendance & Payment

  • All new clients must attend an initial assessment with one of our physiotherapists, or have a referral letter.

  • Bookings are made via the MindBody app. If you are having difficulties, bookings can be made via phone or in the clinic.

  • To book into a class you must have pre-purchased session or pass.

  • Passes are valid for 12 months from the date of purchase and are non-refundable and non-transferable between individuals. They cannot be extended except in cases of injury, for which a medical certificate is required.

  • Instructors reserve the right to restrict clients to a particular class type for safety reasons. Instructors reserve the right to turn clients away if they do not have the correct medical clearance.

  • Classes may be physically strenuous and there is risk of personal injury, property loss or death.

  • Clients must state any medical conditions or issues to the instructor prior to the class.

  • By booking into a class you automatically agree to the above Terms & Conditions.

  • Conditions apply for claiming classes on Private Health Insurance.